Welcome to Pin Up Bet Support

Our Nairobi-based team is ready to ensure that your betting experience is satisfying and enjoyable. Whether you need help making a deposit, have a question about promo codes, or want to provide feedback about our website, we are here to listen and assist.

We can handle your enquiries in Swahili or English, and our goal is to assist you quickly and conveniently. Do not hesitate to contact us—we value your feedback and are here to make your betting journey exceptional.

Live Chat

Available: Daily, 8:00 AM – 10:00 PM (East Africa Time, EAT)

Click the chat icon in the bottom-right corner of any page for immediate assistance in Swahili or English. Live chat is suitable for:

  • Account registration and document verification
  • Claiming bonuses and obtaining betting information
  • Resolving deposit or withdrawal issues
  • Navigating the mobile and desktop interfaces

Our live chat support is fast and friendly, ensuring that you receive the answers you need without waiting.

Email Support

We aim to respond within one business day—often sooner. Please include your username and a brief description to help us resolve your issue efficiently.

If you have a detailed question or require advanced assistance, email is the best way to contact us. Our team will respond as quickly as possible.

Help Centre

Our Help Centre is available 24/7 and provides detailed articles, video tutorials, and Frequently Asked Questions about:

  • Getting Started: Registration, KYC verification, and security tips
  • Bonuses and Offers: How to claim promotions, wagering requirements, and expiry dates
  • Technical Support: Fixing login errors, cookie settings, and website compatibility
  • Betting Basics: Singles, accumulators, system bets, and live betting

Stay Connected

Follow Pin Up Bet on social media for exclusive giveaways, game launches, and community events:

  • Twitter: @PinUpBetKE
  • Facebook: facebook.com/PinUpBetKE
  • Instagram: @PinUpBetKE

Have another question? Contact us now—our team is ready to make your Pin Up Bet Kenya experience exceptional!